Refund policy

Returns & Refund Policy

At Audrey & Rose, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your item, subject to the conditions below.

30-Day Return Policy
You have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must:

Be unworn and unused
Be in the same condition as when you received it
Have all original tags attached
Be returned in its original packaging
Include proof of purchase or your order number

Items that do not meet these conditions may not be eligible for a refund.

How to Request a Return
To request a return, please contact our customer service team at info@audreyandrose.com.

Please include your order number, the item(s) you would like to return, and the reason for the return.

Please do not send any items back before your return request has been approved and you have received return instructions from our customer service team.

Once your return request has been approved, we will provide you with the relevant return instructions and the applicable return address.

You can contact us at any time if you have questions about your return at info@audreyandrose.com.

Damaged, Defective or Incorrect Items
Please inspect your order when you receive it.

If your item arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible at info@audreyandrose.com.

Please provide your order number and clear photographs of the item and the issue so that we can assess the situation and determine the appropriate solution.

If the issue is confirmed to be our responsibility, we will work with you to resolve it appropriately.

Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return.

These may include:

Items that have been worn, washed, altered, or damaged after delivery
Items without their original tags
Items without their original packaging where the packaging is required for resale
Gift cards
Items clearly identified as non-returnable at the time of purchase

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Sale Items
Unless otherwise stated on the product page or required by applicable consumer law, sale items are subject to the same return conditions as other products.

Nothing in this policy limits or excludes any rights you may have under applicable Canadian consumer protection laws, including the consumer protection legislation of your province or territory of residence.

Exchanges
If you would like a different size, colour, or item, please contact our customer service team.

Where an exchange is available, we will provide instructions for returning the original item and arranging the replacement.

Availability of replacement items is subject to stock levels at the time the exchange is processed.

Refunds
Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If your return is approved, the refund will be issued to the original payment method.

Please allow up to 10 business days for us to process an approved refund. Your bank or payment provider may require additional time to process and display the refund in your account.

If you have not received your refund after the applicable processing period, please contact us at info@audreyandrose.com.

Return Shipping
Unless the item is defective, damaged, incorrect, or otherwise required by applicable consumer law, return shipping costs are the responsibility of the customer.

We recommend using a tracked shipping service when returning an item, as we cannot be responsible for returns that are lost in transit before they reach us.

Contact Information
Store Name: Audrey & Rose
Company Name: PJK Commerce
Company Address: Buikslotermeerplein 1676, Amsterdam, Noord-Holland, 1025 XL, The Netherlands
Company Registration Number: 42021678
Phone: [te bevestigen — Canadees of internationaal nummer]
Email: info@audreyandrose.com

Warehouse Address: 890 Caledonia Rd, Toronto, ON M6B 3Y1, Canada

Return Address
Company: Bestfulfill
Room 404, 4th Floor
Prologis Logistics Park
Zhenxing North Road, Jianggao Town
Baiyun District, Guangzhou City
China

Customer Service Hours:
Monday - Friday: 09:00 AM - 05:00 PM
Saturday: 10:00 AM - 05:00 PM
Sunday: 10:00 AM - 05:00 PM

We aim to respond to customer enquiries within 24 hours during business days.

Important
This Returns & Refund Policy is subject to applicable Canadian consumer protection laws. Nothing in this policy is intended to remove, restrict, or exclude any rights or remedies that cannot legally be excluded.