Payment Policy
Payment Policy
Overview
Audrey & Rose accepts secure payments through trusted payment processors available to customers in Canada.
All prices and payments are processed in CAD (Canadian Dollars). Your order is confirmed once your payment has been successfully authorised and approved.
Accepted Payment Methods
We currently accept common payment methods, including:
- Visa
- Mastercard
- Apple Pay
Payment options may vary depending on your device, browser, location and payment provider. The checkout page will always display the payment methods available for your order.
Payment Processing & Security
Payments are processed through secure, encrypted checkout technology designed to protect your payment information.
Audrey & Rose does not store your full payment card details.
If a payment is flagged by our payment provider for security or verification purposes, we may request additional information or verification. In certain circumstances, an order may be cancelled to help protect customers and prevent unauthorised transactions.
Authorisation Holds
Some banks and payment providers may place a temporary authorisation hold on your account when you place an order.
An authorisation hold is not necessarily a completed charge.
If an order is cancelled or the authorisation expires, the hold will generally be released automatically by your bank or payment provider. The time required for the hold to disappear depends on your financial institution.
Taxes & Pricing
All prices on our website are displayed in CAD (Canadian Dollars).
Where applicable, GST/HST, PST, or QST (as applicable to your province or territory) and other taxes will be calculated and displayed at checkout based on your shipping address and applicable laws.
Audrey & Rose may update product prices, discounts and promotions at any time. The applicable price is the price displayed at checkout when you complete your purchase, subject to any obvious pricing errors or applicable consumer rights.
Failed or Declined Payments
If your payment is declined, you can try the following:
- Confirm that your billing details match the information held by your bank.
- Try another available payment method.
- Contact your bank or payment provider to confirm that the transaction can be authorised.
- Check that your card has sufficient funds and is not expired.
Audrey & Rose cannot override a payment decline made by your bank or payment provider.
Cancellations & Refunds
If you cancel an eligible order or return an item in accordance with our Returns & Refund Policy, any approved refund will generally be issued to the original payment method.
Refund processing times depend on the payment provider and your bank. After we process a refund, it may take several business days for the funds to appear in your account.
For full information about cancellations, returns and refunds, please refer to our Returns & Refund Policy.
Chargebacks & Payment Disputes
If you experience an issue with your payment or order, we encourage you to contact us first so that we can investigate the issue and work toward a resolution.
You can contact our customer service team at:
info@audreyandrose.com
Nothing in this section limits your rights to use any dispute-resolution or chargeback process available to you under applicable law or through your payment provider, including your right to contact your bank or the Financial Consumer Agency of Canada (FCAC) regarding payment-related concerns.
Contact Information
Store Name: Audrey & Rose
Company Name: PJK Commerce
Company Address: Buikslotermeerplein 1676, Amsterdam, Noord-Holland, 1025 XL, The Netherlands
Company Registration Number: 42021678
Phone: +15799870536
Email: info@audreyandrose.com
Canadian Warehouse Address
890 Caledonia Rd, Toronto, ON M6B 3Y1, Canada
Return Address
Room 404, 4th Floor
Prologis Logistics Park
Zhenxing North Road, Jianggao Town
Baiyun District, Guangzhou City
China
Customer Service Hours
Monday - Friday: 09:00 AM - 05:00 PM
Saturday: 10:00 AM - 05:00 PM
Sunday: 10:00 AM - 05:00 PM
We aim to respond to customer enquiries within 24 hours during business days.