Shipping policy

Shipping Policy

At Audrey & Rose, we're proud to serve customers across Canada with reliable and efficient shipping. Please read below for everything you need to know about how we ship your orders.

1. General Shipping Information
We currently ship throughout Canada.
Shipping options, costs, and delivery times may vary depending on your location and the size or weight of your order.

2. Processing Time
Orders are typically processed within 1–3 business days, Monday to Friday, excluding weekends and public holidays.
During peak seasons or promotional events, processing times may be slightly longer. If there are significant delays, we will make reasonable efforts to keep you informed.

3. Shipping Rates
Free Shipping – We offer free standard shipping on all orders, with no minimum purchase required.

4. Estimated Delivery Times
Once your order has been processed, here is what you can expect:
Processing Time: 1–3 business days
Transit Time: 6–8 business days
Estimated Total Delivery Time: 7–11 business days
Order Cutoff Time: 6:00 PM
Time Zone: Eastern Time (ET)
Please note that delivery times are estimates and are not guaranteed. Delivery times may be affected by carrier delays, customs processing, public holidays, extreme weather conditions, peak periods or other circumstances outside our reasonable control.

5. Shipping Restrictions
We currently ship throughout Canada, subject to carrier availability.
Certain remote or restricted locations, including parts of the northern territories, may have limited delivery options depending on the shipping carrier.
If we are unable to deliver to the address provided, we will contact you using the contact information associated with your order.

6. Failed Delivery or Returned Packages
Please ensure that your shipping address and contact information are accurate and complete when placing your order.
If a delivery cannot be completed because of incorrect or incomplete address information, an unsuccessful delivery attempt or another issue attributable to the recipient, the package may be returned to the carrier or our fulfilment facility.
If this occurs, we will contact you where possible to arrange the next steps.
Additional shipping charges may apply where a new shipment is requested due to an incorrect address or circumstances outside our responsibility.
Nothing in this section limits any rights you may have under applicable Canadian consumer protection laws.

7. Lost or Damaged Packages
If your package appears to be lost or arrives damaged, please contact us as soon as possible at info@audreyandrose.com.
Please include your order number and, where applicable, clear photographs of any visible damage to the package or product.
We will work with the relevant shipping carrier and our fulfilment partners to investigate the issue and determine an appropriate resolution.

8. Shipping Policy Updates
We may update this Shipping Policy from time to time to reflect changes to our shipping arrangements, carriers, delivery times or legal requirements.
The latest version of this policy will always be available on this page.
Last updated: September 7, 2026

9. Contact Information
Store Name: Audrey & Rose
Company Name: PJK Commerce
Company Address: Buikslotermeerplein 1676, Amsterdam, Noord-Holland, 1025 XL, The Netherlands
Company Registration Number: 42021678
Phone: [te bevestigen — Canadees of internationaal nummer]
Email: info@audreyandrose.com

Canadian Warehouse Address
890 Caledonia Rd, Toronto, ON M6B 3Y1, Canada

Return Address
Company: Bestfulfill
Room 404, 4th Floor
Prologis Logistics Park
Zhenxing North Road, Jianggao Town
Baiyun District, Guangzhou City
China

Customer Service Hours
Monday - Friday: 09:00 AM - 05:00 PM
Saturday: 10:00 AM - 05:00 PM
Sunday: 10:00 AM - 05:00 PM
We aim to respond to customer enquiries within 24 hours during business days.